DONOVAN and crew are there to take care of the large and small details. A good place to take your car or fleet vehicles to.
It's clean, safe, nice, and the people are amazing! I wish I could hang with them all day. And their prices are seriously great.
I am more than happy with the service I rec'd from these guys.
Won't think twice about going to them again.
I couldnt be more happy with this particular service we had done to our Car . I ABSOULETLY love my new LED head lights that I had Prairie Road put in my car. The service from Aaron & Caleb was terrific as usual , the guys there are always pleasant and helpful. They went over and beyond !!! We have been taking all of our vehicles to Prarie Road for quite a few years and have always had a great experience. We never know what mechanic is working on our vehicles but we want to say THANK YOU to all of them too, for always doing a good job . So glad my brother Chester recommended Bill at Prarie Road Automotive all those years ago , we have been with them ever since that first time 8 years ago and will continue to take our vehicles there .
My wife and I have used Prairie Road Automotive since we moved to Eugene, over 16 years, ago. Way back then, as we were attempting to find a solid, reputable automotive shop, we heard from a few friends that Prairie had outstanding customer service and that they take great care of your vehicle. We agree! Every time we have taken our respective vehicles in for service, we have received outstanding customer care and have always left Prairie with our concerns addressed and our vehicles back to running smoothly!
No problems with the work...thank you!
5 Star Review
Sterling Customer Service!
Great on the ball service
I tried Prairie Road Automotive for the first time and was pleasantly surprised at the friendliness and professionalism of the people I met. They made the time to do more services to my vehicle than I had made an appointment for. They are now my go to vehicle repair shop.
Last week I had the pleasure of visiting this awesome shop to have my oil changed. They not only changed my oil but performed an all-points inspection at a better rate/price than I have ever paid for my current vehicle.
My experience from the initial phone call to the time I walked out the door for home, was unparalleled.
The staff are friendly, welcoming, knowledgeable and have outstanding customer service. While waiting for my vehicle in their beautiful reception/waiting area, an elderly women pulled up and walked in. She stated that her tire pressure sensor light had come on and that she wanted it "fixed". One of the service advisor's informed her that due to the location of the actual tire sensor, she would be better served by returning to the tire shop (she had just come from) because they had the required equipment to fix it.
However, he didn't send her on her way without 1st going outside with her to check her tires for any visible damage or immediate cause for concern.
He didn't have to do that and he could have easily taken her money to throw her car up on the racks for a "fix" that wasn't even possible.
As a female driver/vehicle owner, I've experienced the unscrupulous mechanics/shops. Prairie road automotive made me feel welcome, and NOT like a number or a "clue-less woman driver"! They had all walks of life come through those doors during my visit, and not one person was treated any different than another. They are very inclusive.
I will sing their praises to all who ask and even to those that don't.